Terms & Conditions

1. Introduction

Welcome to SpruceTimberPath ("we," "our," or "us"). These Terms & Conditions ("Terms") govern your use of our plumbing services and website located at sprucetimberpath.sbs (the "Service") operated by SpruceTimberPath.

By booking a service or accessing our Service, you consent to abide by these Terms. Should you object to any provision of these terms, you are not permitted to use the Service.

2. Service Overview

SpruceTimberPath offers top-tier plumbing solutions, including, but not restricted to:

• Urgent plumbing repairs
• Bathroom and kitchen upgrades
• Commercial plumbing services
• Comprehensive plumbing projects
• Inspection and routine maintenance services

Service availability can vary and is subject to the specific conditions of the site. We retain the right to amend or cease services at our discretion.

3. Booking and Reservations

3.1 Booking Process

When booking a service, the following requirements must be met:

• Minimum age of 18 years
• Submission of correct and comprehensive information
• Acceptance of these Terms & Conditions
• Granting access to the property at agreed times

3.2 Confirmation

Confirmation of your service reservation is given solely after our written acknowledgment. We honor the right to decline service to any individual at our own discretion.

3.3 Availability

Availability of services is dependent on the accessibility of technicians and site conditions. We will strive to accommodate your service requests on your preferred dates and times.

4. Payment Terms

4.1 Pricing

All prices are quoted in £ and comprise applicable taxes, except as otherwise indicated. Prices are subject to modification without prior notification.

4.2 Payment Schedule

• Emergency services: Payment is expected upon job completion
• Projects exceeding £1,000: A 50% deposit is required at the time of booking
• Final payment: Due upon completion of the project
• Additional expenses (if any): Due at the time of service completion

4.3 Payment Methods

We accept several payment methods, including most credit cards, bank transfers, and bank-issued checks. Payment processing is conducted using secure encryption.

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• With more than 48 hours before service: Fully refundable deposit
• Between 24 to 48 hours before service: Partial refund of 50% of deposit
• Less than 24 hours before service: Deposit is non-refundable
• Cancellation of emergency services: incurs a £100 cancellation charge

5.2 Emergency Service Guarantee

In the case of emergency services, we pledge a response time within 2 hours. If this response time isn't met due to extenuating factors, we will:

• Apply a 20% discount to the cost of service
• Assign priority to your service for the next availability

5.3 Project Delays

Should project delays occur because of unexpected site circumstances or material availability, we will communicate alternative timelines and make necessary schedule adjustments.

6. Safety and Site Conduct

6.1 Safety Requirements

Property owners are obligated to:

• Ensure secure and unobstructed access to work sites
• Report any potential hazards or dangerous materials
• Ensure children and pets are kept at a safe distance from work spaces
• Adhere to safety instructions from technicians

6.2 Site Preparation

Customers are responsible for:

• Removing personal items from work areas
• Provision of ample working space
• Securing animals during service
• Notifying neighbors about impending work

6.3 Conduct

Customers must maintain a safe work environment. We retain the right to halt services if site conditions are deemed dangerous for our technicians or the property.

7. Liability and Insurance

7.1 Our Liability

Our liability is confined to the fees paid for the service. We aren't responsible for:

• Existing plumbing issues
• Problems arising from concealed defects
• Secondary damages resulting from service interruptions
• Complications due to improper maintenance

7.2 Insurance Coverage

We maintain extensive liability insurance for our work and operations. Property insurance obligations rest with the customers.

7.3 Warranty

Workmanship warranties are provided as outlined in your service agreement. Warranties for materials and equipment are as provided by the manufacturers.

8. Modifications and Project Changes

We reserve the authority to alter project plans based on on-site assessments, building regulations, or material accessibility. Any changes will be communicated for approval prior to being acted upon.

9. Force Majeure

We absolve liability for service disruptions, delays, or alterations resulting from events beyond our control, including but not limited to:

• Severe weather conditions
• Natural catastrophes
• Government mandates
• Interruptions in utility services
• Supply chain issues for materials

10. Privacy and Data Protection

How we handle your personal data aligns with our Privacy Policy. By utilizing our services, you assent to the compilation and usage of your details as outlined in our Privacy Policy.

11. Intellectual Property

The content on our site, encompassing text, graphics, logos, and imagery, is secured by copyright and intellectual property laws. Reproduction, distribution, or creation of derivative works is prohibited without our express authorization.

12. Governing Law

The laws that the applicable in United Kingdom govern these Terms. Any disputes are to be settled in the courts situated in London, United Kingdom.

13. Changes to Terms

We retain the right to modify these Terms as necessary. Notifications of changes will be published on our site with the revision date updated. Persisting in using our services indicates your acceptance of these amended terms.

14. Contact Information

For inquiries regarding these Terms & Conditions, please connect with us at: