Privacy Policy

1. Introduction

SpruceTimberPath ("we," "us," or "our") prioritizes your privacy. This document delineates how your data is gathered, utilized, shared, and secured by us when you access our website sprucetimberpath.sbs or utilise our plumbing services.

Your usage of our offerings implies agreement to the data practices outlined in this policy. The policy adheres to the privacy laws namely the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy statutes.

2. Information We Collect

2.1 Personal Information

Personal data you willingly submit to us includes:

• Reserving plumbing services
• Reaching out to us via website or telephone
• Signing up for our newsletter
• Completing forms on our domain
• Asking for estimates or consultations

Such information may cover:

• Your name and contact details (email, telephone number, address)
• Payment details (handled securely by external providers)
• Specifications of services and property information
• Contacts in cases of emergency
• Instructions for accessing your property

2.2 Information Collected Automatically

Automatically accrued data when you visit our site entails:

• IP address and geographical data
• Type and version of your browser
• Web pages you saw and the time you spent on our site
• Source websites
• Device specifics (model, screen resolution, and more)

2.3 Cookies and Tracking Technologies

Enhancing your web experience, we use cookies and parallel tracking systems. They facilitate us to:

• Memorize your preferences
• Examine web usage and effectiveness
• Deliver personalized content
• Enhance our offerings

You possess the ability to manage cookie settings via your web browser or our cookie consent framework.

3. How We Use Your Information

The reasons we leverage your data include:

• Service Provision: Organizing services, arranging meetings, and correspondence regarding your tasks
• Customer Service: Addressing your questions and providing aid
• Processing Payments: Handling transactions and overseeing invoices
• Ensuring Safety and Security: Guaranteeing the integrity of operations and countering deceit
• Advertising: Sending you offers and news with your consent
• Optimizing Our Website: Assessing visitation patterns to bolster our web functionality
• Abiding by the Law: Fulfilling legal and regulatory requirements

4. Information Sharing and Disclosure

Your personal information is neither sold to nor shared with or rented to unaffiliated parties. Information might be shared under these situations:

4.1 With Service Providers

We may apportion data with dependable third-party assistants for payment processing, website support, electronic communications, analytics, customer service, among others.

4.2 For Legal Obligations

Your details may be unveiled if mandated by applicable law or in response to lawful processes, court mandates, emergencies, or examinations into suspected fraudulent or illicit activities.

4.3 During Business Transactions

Should a merger, acquisition or asset sale happen, your data may be part of the transferred assets.

5. Data Security

We employ suitable protective measures to guard your personal data against unsanctioned entrance, distortion, exposure, or obliteration. These include encryption, secure servers, access management, routine analysis, and workforce education.

However, no internet transmission or electronic storage method is infallible. Thus, the security of your information can never be absolutely guaranteed.

6. Data Retention

Your personal data is stored only as required for fulfilling the purposes it was gathered or as mandated by legal provisions. Standard retention durations are:

• Service documentation: 7 years (for taxation/legal reasons)
• Communications: until you opt out or deactivation
• Analysis of website: 26 months
• Assistance to customers: 3 years from the last communication
• Guarantee Information: Throughout the warranty span

7. Your Rights and Choices

You retain rights to access, modify, delete your personal data (as permitted by law), transfer data, reject marketing materials, and handle cookie preferences. To act on these rights, reach out to us using the information below.

8. Third-Party Services

8.1 Utilizing Google Analytics

We utilize Google Analytics for understanding website use. Opting out is possible using the Google Analytics Opt-out Browser Add-on.

8.2 Interaction with Social Media

Our website may connect to social media platforms that possess their individual privacy directives.

8.3 Transaction Processors

All transactions are managed by third parties compliant with PCI DSS.

9. International Data Transfers

We may transfer and process your details in countries other than United Kingdom. We maintain safeguards in line with current privacy regulations.

10. Privacy of Minors

We do not target our services to individuals under the age of 13, nor knowingly collect their data. Should you think that a minor has provided us with personal data, contact us promptly.

11. Privacy Policy Updates

Revisions to this Privacy Policy might occur to mirror changes in our practices or legal conditions. We will announce alterations by updating the policy on our domain, emailing registered users, or through a notice. Continued usage after amendments means you accept the new terms.

12. How to Reach Us

For inquiries regarding this Privacy Policy or our handling of data, please contact us:

13. Compliance with Google Ads User Consent Policy

We conform to the Google Ads user consent guidelines. Changes to cookie/tracking preferences are manageable at any moment through our settings.